Privacy Policy

Konnetix Ltd is a managed IT services provider based in Hitchin, Hertfordshire. We are the data controller responsible for personal data collected through this website.

Registered address: Trust House, Trust Industrial Estate, Wilbury Way, Hitchin, SG4 0UZ
Email: sales@konnetix.com
Telephone: 01462 417 070

We collect personal data in the following ways:

• Contact form: When you submit our contact form, we collect your full name, company name, email address, and the content of your message.
• Telephone enquiries: If you call us, we may record your name and contact details to respond to your enquiry.
• Cookies and technical data: Our website uses cookies, including those set by Google reCAPTCHA. Please see our Cookie Policy for full details.

We use your personal data for the following purposes:

• Responding to enquiries — to respond to messages sent via our contact form or by telephone. Our legal basis is legitimate interests (Article 6(1)(f) UK GDPR): it is in both your interest and ours to respond to your request.
• Preventing fraud and spam — Google reCAPTCHA is used to protect our contact form from automated abuse. Our legal basis is legitimate interests.
• Marketing (where applicable) — if you have opted in to receive marketing communications from us, we will use your contact details to send you relevant updates. Our legal basis is consent (Article 6(1)(a) UK GDPR). You may withdraw consent at any time.

We retain personal data collected via our contact form for as long as is necessary to respond to your enquiry and for a reasonable period thereafter in case you follow up. Where an enquiry leads to a client relationship, we retain relevant records in accordance with our standard data retention schedule.

Note to Konnetix: Please specify your exact retention periods here (e.g. "up to 2 years for enquiries" and "7 years for client financial records") before publishing.

We do not sell your personal data. We may share it with the following third parties only where necessary:

• Google LLC — reCAPTCHA is provided by Google and is subject to Google's Privacy Policy and Terms of Service.
• IT and hosting providers — we use third-party services to host and operate this website. These providers act as data processors and are bound by appropriate data processing agreements.

Note to Konnetix: List any other processors here (e.g. CRM, email platform, cloud storage providers) and confirm data processing agreements are in place.

Google reCAPTCHA may transfer data to servers located outside the UK. Google participates in the UK Extension to the EU-US Data Privacy Framework and implements Standard Contractual Clauses as an appropriate safeguard.

You have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct inaccurate or incomplete data.
• Right to erasure — you can ask us to delete your personal data in certain circumstances.
• Right to restrict processing — you can ask us to limit how we use your data.
• Right to object — you can object to processing based on legitimate interests.
• Right to data portability — you can request a copy of your data in a machine-readable format where applicable.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at sales@konnetix.com. We will respond within one month.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's supervisory authority:

Information Commissioner's Office (ICO)
ico.org.uk — 0303 123 1113

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.