IT Support in Hitchin
from a team that's here.
Konnetix is based in Hitchin. We provide Complete 365 — a fully managed, security-first IT service for Hitchin businesses — with engineers who are genuinely local and a response time you can rely on.
We have supported businesses in Hitchin for over 14 years — professional services, legal, healthcare, charities, and SMEs across the town.
Fixed monthly pricing. Security built in. One point of contact. No surprise bills.
Based in Hitchin
Your IT team is already in Hitchin.
Our offices are at Trust House, Trust Industrial Estate, Wilbury Way — right here in Hitchin. When you need an engineer on-site, we are not travelling from a distant call centre. We are around the corner.
We have been supporting Hitchin businesses since 2010 — working with professional services firms, legal practices, accountants, estate agents, healthcare organisations, and charities across the town. We understand the Hitchin business community because we are part of it.
Whether you are based in the town centre, on an industrial estate off Wilbury Way, or anywhere else in SG4 and SG5, we can be with you quickly when it matters.
Konnetix HQ
Trust House, Trust Industrial Estate,
Wilbury Way, Hitchin, SG4 0UZ
Support Hours
Monday–Friday, 08:30–18:00
Out-of-hours available for critical issues
Sales & Enquiries
01462 417 070
Cyber Essentials Plus Certified
We hold the highest level of UK government-backed cyber security certification.
How we're different
IT support is only part of what you need.
Most IT support contracts are reactive — you call when something breaks. That leaves your business exposed to security threats and unpredictable costs in between.
Complete 365 manages your entire IT environment — Microsoft 365, security, backup, email protection, and threat monitoring — for a single fixed monthly cost per user.
Learn about Complete 365Why Konnetix
IT support built for Hitchin businesses
We are not a national helpdesk. We are your neighbours — a local Hertfordshire MSP with engineers on your doorstep and 14 years of local knowledge.
We're Based in Hitchin
Our offices are at Trust House, Trust Industrial Estate, Wilbury Way, Hitchin. When you need an engineer on-site, we're already here — not driving from elsewhere.
15-Minute Response Target
All support goes directly to a qualified engineer. No call handlers, no queues. Our target is 15 minutes for every issue — and faster for critical problems.
Security Included as Standard
Every Complete 365 plan includes endpoint protection, email security, MFA, threat monitoring, and M365 backup. Security is never an optional extra.
14+ Years Serving Hitchin
We have supported Hitchin businesses — professional services, charities, healthcare, legal and accountancy firms — for over 14 years. We know the local business community well.
The difference
Why Hitchin businesses choose Complete 365
Most IT providers offer reactive support. Complete 365 is built differently — security-first, fully managed, and predictably priced.
What's included
Everything your business needs from IT support
Complete 365 covers your full IT and security stack — so you never need to piece together multiple suppliers.
All included in a single fixed monthly cost. No add-ons, no surprises.
Client Reviews
Trusted by Hitchin businesses
"Konnetix consistently provide a first-class service. Their professionalism, responsiveness and technical expertise give us complete confidence in our IT infrastructure. On the rare occasion an issue arises, their team responds immediately and resolves it efficiently, minimising any disruption to the business."
Danny Shea
Director at Riteshield Roofing
Hitchin, Hertfordshire
"Konnetix is definitely an IT partner we trust to support our business. They always provide fast response times, clear advice, and consistent support that removes the worry from IT and gives us real peace of mind."
David McIntosh
Director at McIntosh HR
Hitchin, Hertfordshire
Already have an IT provider?
Switching IT provider is easier than you think.
We handle the entire transition for you — including any conversations with your outgoing provider. Most Hitchin businesses switch to Complete 365 with zero downtime.
See how switching worksCommon questions
IT Support Hitchin — FAQs
Also serving
IT support across Hertfordshire
As well as Hitchin, we provide Complete 365 managed IT support to businesses across North Hertfordshire and beyond.
Talk to your local IT team in Hitchin
Book a free Complete 365 Security Review. We'll assess your current IT, identify gaps, and show you exactly what a structured, security-first solution looks like for your Hitchin business.