The Incident
TPS Visual Communications is a 60-user print and visual communications firm. Like most businesses of their size, their IT infrastructure was central to everything: client files, production workflows, internal communications, and day-to-day operations.
A major power surge struck the business, causing catastrophic hardware failures across their IT infrastructure. Servers, workstations, and network equipment were damaged beyond use. The business was effectively offline.
For a company running 60 users across production and client-facing operations, every hour of downtime had a direct and significant impact on the business. They needed their systems restored, and they needed it done fast.
Why Backup and Disaster Recovery Matters
Most businesses don't think about disaster recovery until they need it. By then, it's too late to put a plan in place.
Power surges, hardware failures, ransomware attacks, and accidental deletion are not edge cases. They happen to businesses of every size, and when they do, the difference between a recoverable incident and a business-threatening one comes down to preparation: whether a managed backup solution was in place, whether it was tested regularly, and whether an IT partner was ready to act immediately.
TPS Visual Communications had Konnetix's managed backup and disaster recovery solution in place. That preparation is what made the difference.
The Response
When the power surge hit, Konnetix responded immediately. The team assessed the damage, determined what had been lost at the hardware level, and moved straight into recovery mode.
Replacement hardware was sourced and on-site the same day. While most businesses facing a catastrophic infrastructure failure would be looking at days or weeks of downtime waiting for equipment procurement and system rebuilds, TPS Visual Communications didn't have to wait.
The managed backup solution meant that every file, every application, and every configuration was captured and recoverable. The rebuild process used those backups to restore the environment to its pre-incident state, systematically and completely.
The Outcome
The result was a complete recovery with zero data loss. Every file was restored. Every system was rebuilt. Every one of TPS Visual Communications' 60 users was back up and running.
- Replacement hardware sourced and deployed the same day as the incident.
- All data recovered in full, with zero data loss across the entire business.
- 60-user IT environment fully restored and operational.
- Business continuity maintained: no permanent loss of client files, production data, or critical systems.
- Managed backup solution validated under real-world disaster conditions.
What This Means for Your Business
The TPS Visual Communications incident is a reminder that IT disasters don't announce themselves. A power surge is not a theoretical risk. It's an event that can happen to any business, at any time, with no warning.
The question is not whether your business could survive a catastrophic hardware failure. The question is whether you have the backup infrastructure and the IT partner in place to recover from one when it happens.
Complete 365 includes managed backup and disaster recovery as standard, not as an optional extra. Every client's data is protected, tested regularly, and recoverable. If the worst happens, you won't be starting from nothing.
In Their Own Words
"A major power surge caused catastrophic hardware failures across our IT infrastructure, leaving us facing the very real prospect of significant downtime and data loss. Konnetix responded immediately, carrying out a thorough assessment of the damage and sourcing replacement hardware the very same day. Their engineers worked swiftly to replace the failed components and restore the affected systems.
Most impressively, through their managed backup and disaster recovery solution, Konnetix successfully restored all of our data with zero data loss. What could have been a major business disruption was resolved quickly and professionally, allowing us to continue operating with minimal downtime and complete confidence in our systems.
This experience reinforced just how important it is to have the right IT partner and the right backup strategy in place. We have complete confidence in Konnetix and would highly recommend them to any organisation looking for reliable IT support, business continuity and disaster recovery services."
Mark Adams
Managing Director at TPS Visual Communications
