Enterprise-Grade Security for Sensitive Legal Data

The Challenge

Friis & Radstone Solicitors handle sensitive client matters every day: conveyancing transactions, legal documents, privileged communications. That data demands the highest standard of protection, and the regulatory consequences of a breach are severe.

Legal practices handle some of the most sensitive personal and financial data in any sector. For a busy firm, maintaining a consistent, documented security posture across office and remote working is not straightforward without the right infrastructure.

Fee earners were increasingly working from home and visiting clients off-site. The firm needed a way to maintain secure access to case management systems and documents without creating gaps that could expose client data or invite regulatory scrutiny.

The Approach

Friis & Radstone needed more than a set of security tools. They needed a managed environment where security was built in from the ground up and someone else took responsibility for keeping it current.

They required endpoint protection across every device used by staff, regardless of whether those devices were in the office or at home. Email security was equally critical: phishing and impersonation attacks targeting law firms are common, and a single successful attempt can compromise client funds or confidential communications.

Konnetix assessed the firm's existing environment and mapped it against Cyber Essentials requirements. The goal was a fully managed solution that would protect the practice, reduce risk, and free the team to focus on their clients rather than their IT.

The Solution

Konnetix deployed Complete 365 across the firm, giving Friis & Radstone a fully managed, security-first Microsoft 365 environment.

Advanced endpoint detection and response was rolled out across all devices: PCs, laptops, and mobile devices used by fee earners working remotely. Multi-factor authentication was enforced for every user account, and email security controls were put in place to block phishing attempts, spoofed sender addresses, and malicious attachments before they reached staff inboxes.

Encrypted backups were configured with tested recovery procedures, ensuring that client data could be restored quickly in any scenario. Stringent access controls were applied so that staff could only access the files and systems relevant to their role.

Each month, the firm receives a Security Alignment Report: a plain-English summary of their security posture, Secure Score, and any activity of note. This gives the partners clear visibility into their security environment without requiring technical expertise.

The Impact

Since moving to Complete 365, Friis & Radstone have a consistent, documented security posture that holds up to regulatory scrutiny:

• Fee earners can work from home, from client offices, or on the move, with the same level of security as if they were in the practice, without workarounds or compromises.
• Email threats are intercepted before reaching staff, reducing the risk of phishing attacks that target client funds and confidential data.
• Encrypted backups and tested recovery procedures mean client data is protected against ransomware and accidental loss.
• Monthly reporting gives the partners clear, documented evidence of their security posture, ready to share with clients or insurers if needed.
• IT issues are resolved quickly, without disruption to casework or client service.

The Result

Friis & Radstone now operate in a fully managed IT environment where security is not an afterthought: it is built into every part of how the firm uses technology.

The practice has clear visibility into its security posture, client data is protected across every device and location, and any IT issue that does arise is dealt with swiftly, leaving the team to focus on their clients rather than their systems.