Unlimited IT Support
Fully managed IT support services for businesses with five to 500 users.
Providing IT support to businesses in Hertfordshire and North London. By choosing to outsource your IT to Konnetix, you will have your own dedicated IT department. Konnetix will monitor your vital business systems, proactively maintain your servers, computers, mobile devices, firewalls and other IT equipment. And when users need support, Konnetix provide a friendly and knowledgeable helpdesk service.
UNLIMITED IT SUPPORT
Over 150 businesses in Hertfordshire, London and the home counties trust Konnetix to keep them running efficiently.
- Proactive management
- Cost-effective service
- Innovative service delivery
- Server and workstation support
- A dedicated Hertfordshire-based team
- Strict Service Level Agreements
With fixed monthly costs, clear scope, and guaranteed response times, an unlimited IT support agreement is the easiest way to get enterprise level IT services for a fixed and manageable monthly fee.
- Free IT infrastructure health check and consultation from friendly, knowledgeable and highly-accredited staff
- Unlimited telephone and remote technical support
- 24/7 proactive network monitoring
- Strategic guidance and ongoing consultancy
- A dedicated Technical Account Manager
- Unrestricted hardware support
- Reactive and proactive on-site support
- Scheduled network maintenance
- Automation of standard maintenance tasks to keep your systems updated and secure
Central to all IT support services is the live 24/7 helpdesk service. No recorded messages or loops of canned music, just proactive humans to assist you. The longer your IT systems are down, the more it is going to affect your ability to work, and therefore the ability to make money. So, when there is a problem, you want it fixed quickly and with no hassle.
You will work with friendly and highly-skilled support engineers who use a variety of remote support tools from client-instigated screen sharing to direct access secure IP KVM tools.
- Windows PCs
- Laptops and netbooks
- Mobile devices
- Cloud services
- Third party software
- Network equipment and security
The fully-managed service include, but is not limited to, support for the following technologies:
You need your IT provider to respond quickly to resolve your problem. It can be very frustrating if you don’t receive a prompt response once you have reported an issue. Which is where the Konnetix Response Time Guarantee comes into a league of its own. Whether it’s on-site or off-site support, Konnetix guarantee response times to be a maximum of one hour for remote work, and four hours for on-site work. The majority of response times are usually within 10-20 minutes.
Konnetix monitor your systems 24/7. It’s far better to be a proactive IT company than reactive. Which is why real time monitoring is standard for all Konnetix customers. Your systems are constantly assessing itself to ensure it is performing as effectively as possible. If it breaks, Konnetix will already know.
Monitoring your IT systems 24/7 means that before an issue or problem has chance to hinder your business’ productivity, it has already been identified and solved. Konnetix are continually striving to improve this already exceptional service, and consequently, only use the highest quality monitoring tools.
Your systems are often under greater threat when they are not being monitored or kept up-to-date. As part of the proactive IT support service at Konnetix, regular patches are made to software. Patching and maintenance is one of the most fundamental services, which is why Konnetix have invested in the software and training of all staff to deliver a service that really works for your business. In most cases the patching process can be automated, which negates any downtime for your business and also keeps everything safe and performing efficiently.