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For us, IT service delivery is all about having the right people in our team. We work to recruit, train and develop only the best of the best. So we’d like to introduce you to the latest member of the Konnetix team, Jason Busby.

Having previously worked on an IT helpdesk supporting over 3,000 users with all manner of IT and hardware problems, Jason is a fast and effective problem solver. Receiving such a variety of enquiries has ensured Jason can think on his feet and be confident is diagnosing and fixing any faults.

Q: So where did your interest in technology and IT come from?

A: I think it started when I was quite young, actually. One Christmas my parents bought me an Amiga 1200 (probably now referred to as vintage computing!) and I just wouldn’t stop playing on it. I was fascinated by how it worked, but more importantly, what was going on inside. I definitely did not pull apart that computer to see what was going on, but it wasn’t long before I could!

Q: What experience have you gained in the industry up until this point?

A: I’ve really been fortunate in my career, I have stayed with my life-long passion and worked in IT. When you help to support over 3,000 users, it is the quickest way to learn about software, but also a huge lesson in problem-solving. Time really is money when you work in IT, and the longer it takes for you to solve a problem, the more money that is potentially lost by the customer. Working quickly with a keen eye for problem-solving are probably the top skills I’ve developed. 

Q: What is it about the industry that drives you?

A: Every day is different. It is such a fast-moving sector with constant upgrades, new products and new techniques that you spend your career developing, and it’s this that really motivates me. I shouldn’t be admitting this, but I often find that I’ve been on the PC for the whole evening and then suddenly it’s time for bed. You can never get bored in this industry. 

Q: Without fishing for compliments, what excites you most about working with Konnetix? 

A: Previously I have solved problems remotely, and I’m really exciting to get out into the field and start to meet customers. I can tell from the short time I have been here that Konnetix are an IT company who continually strive to use the latest and best technologies available, and exposure to this is extremely exciting.