Question 1

Do you look after servers & network environments?

Accepted Answer

Yes, as a Managed Service Provider (MSP), our role is to ensure your entire IT infrastructure runs smoothly, securely, and efficiently. Servers and network environments are the backbone of your business operations, so managing them proactively is essential and forms part of our enterprise service offering.

Question 2

Do you provide one-off projects?

Accepted Answer

Yes, while our core focus is on proactive managed services, we understand that businesses sometimes need help with specific IT projects. That's why we offer one-off projects to non-support customers, as we understand that having the resources or staff to enable this internally is not always cost effective or technically achievable.

Question 3

Do you provide ad hoc support?

Accepted Answer

No, at Konnetix, we believe in proactive IT management, not reactive fixes. Ad hoc support often leads to unpredictable costs, inconsistent service quality, and unresolved underlying issues. Our managed service plans are designed to provide stability, security, and strategic alignment for your business.

Question 4

Do you offer services to complement an in-house IT team?

Accepted Answer

Many organisations have internal IT teams but still face challenges with capacity, expertise, or strategic projects. Our services are designed to work alongside your team, not replace them. We can fill gaps in monitoring, security, or specialist expertise while your internal team focuses on what they do best.

Question 5

How can we prevent our business from being hacked?

Accepted Answer

No one can guarantee 100% protection against cyber threats, and we won't pretend otherwise. What we can guarantee is a proactive, layered approach that significantly reduces risk and keeps your business as secure as possible. Complete 365 addresses every major attack vector: endpoint protection, email security, patch management, MFA, dark web monitoring, and continuous 24/7 threat detection.

Frequently Asked Questions

Still have a question?