Managed Outsourced IT Services and Support
Comprehensive IT Services & Support for Hertfordshire, Bedfordshire, Cambridge, Essex and London
Sales & Enquiries 0800 999-3-365

IT Support Packages


Flexible IT support, from fully managed to ad-hoc cover

What is covered?

Konnetix tailor all IT services and support packages to suit their clients' requirements. This gives you the time and resources needed to concentrate on running your business rather than having to focus on your IT system.

Get in touch

Whether you are looking to outsource your IT to a company of trusted experts, or you are looking to strengthen you own internal IT department, Konnetix have the right solution for you!

Speak to a member of our team, call 0800 999-3-365.

Konnetix IT Support Packages

Fully outsourced IT support and helpdesk
This package is designed for businesses that require 24/7 monitoring, remote and on-site fault support. It gives full access to our Hitchin-based IT helpdesk with user support, system support, equipment and software cover to ensure maximum system uptime for your business.
 
Here are just a few of the many items that are covered with this package:
 
  • Unlimited on-site fault support cover
  • Unlimited remote telephone and email support
  • Unlimited helpdesk and system administration
  • Managed antivirus and malware protection
  • Third party vendor support
  • Ticketing portal access
  • Strict service level agreement
  • Proactive system monitoring
  • Dedicated account manager
  • Scheduled planned maintenance
  • Asset management
  • Disaster recovery plan
  • Back-up monitoring and restoration

Starting from £500+VAT per month
This package is designed to supply the same great benefits as our full-support option, just without the on-site cover. We still supply 24/7 monitoring and remote support along with full access to our Hitchin-based IT helpdesk giving you user support, system support, equipment and software cover, ensuring maximum system uptime for your business.
 
Here are just of a few of the many items that are covered with this package:
 
  • Unlimited remote telephone and email support
  • Unlimited helpdesk and system administration
  • Managed antivirus and malware protection
  • Third party vendor support
  • Ticketing portal access
  • Strict service level agreement
  • Proactive system monitoring
  • Dedicated account manager
  • Discounted on-site hourly rate
  • Scheduled planned maintenance
  • Asset management
  • Disaster recovery plan
  • Backup monitoring

Starting from £350+VAT per month.

On-site hourly rate £60+VAT.
This package is designed to supply 24/7 monitoring, remote IT fault support, and provide equipment and software cover to ensure maximum system uptime for your business.
 
Here are just a few of the many items that are covered with this package:
 
  • Unlimited remote IT fault support via ticketing system and telephone
  • Ticketing portal access
  • Strict service level agreement
  • Proactive system monitoring
  • Dedicated account manager
  • Discounted on-site hourly rate
  • Scheduled planned maintenance
  • Disaster recovery plan
  • Backup monitoring and restoration
Starting from £250+VAT per month.
On-site hourly rate £65+VAT.
Great for start-ups and small businesses, this package gives you trusted cover at an affordable price that helps you to grow your business. There is nothing worse than Googling a company for IT support who then turn out to know nothing about your business, operations or IT requirements. 
 
Here are some of the benefits of the Ad-Hoc package:
 
  • Low yearly retainer
  • IT fault support logging via ticketing system
  • Remote support via MSP Connect
  • Agreed hourly rates for remote and on-site support
  • Agreed service level agreement
Yearly engagement from £150+VAT
Remote Support £65 +VAT per hour
On-site hourly rate £85+VAT.
 

Need help choosing the most suitable package?