IT Support Helpdesk Services

 

IT Support Stevenage, Hertfordshire, Bedfordshire, Cambridgeshire, Buckinghamshire, Essex and London.

"UNLIMITED I.T Support from as little as £150 per month..."

By outsourcing your business IT support to Konnetix it gives you all the benefits of an in-house IT department without the incurred expendature. For a simple, fixed & affordable monthly fee we will tailor your support package in line with your specific requirements and your budget.

By being pro-active we ensure systems are setup, maintained and monitored to minimise the risk of issues. The bottom line is that we want to ensure you that you are in safe hands and with Konnetix you are, thus enabling you to focus on your own business and customers without unnecessary concerns and distractions. We make sure your IT functions correctly and efficiently.

Help desk with unlimited phone & remote support

With all of our support packages benefiting from unlimited telephone and remote support you can call us as often as you need to, one of our trained technicians is always on hand and will usually be able to fix the issue over the phone, or by remote control there and then.

The progress of every request is tracked to make sure nothing is forgotten and our team of technicians can access the relevant information, including priority and escalations, to resolve the issue as quickly as possible. Just like you would with your own in house IT department.
 
Same day, on-site repair or replacement

We know you need your IT network to function all of the time uninterupted, but it’s an unfortunate fact that equipment does fail now and again. We also know you have better things to do than waste time chasing manufacturers, reading warranty documents or tracking down and installing a replacement. We strive to fix faulty equipment the same day and then deal with all the admin after, so you don’t have to.

We only supply quality equipment such as HP, Dell and Cisco which is backed by strong manufacturer support networks. We also carry our own stock. This means one of our technicians can visit your site, typically within a few hours, to replace a faulty item and get your IT back to its normal reliable state with minimum hassle.

Monitor the health of your server & systems 24×7

With our pro-active approach, our support system keep an eye on your network and it's hardware all the time. More often than not, this means we can head off problems before anyone has even noticed they are developing. We do believe prevention is better than cure.

Advice on getting the most from your I.T

With our pro-active approach, we are very happy to offer advice and recommendations that will help you get the most from your IT investment. This doesn’t mean we’ll be pushing you to spend unnecessary cash on all the latest kit. It’s about making sure you get great value from what you do spend and buy what you really need. Whatever you do, IT, Communications and the Internet are becoming an unavoidable part of being and staying successful, so if you don’t take advantage of what’s available there’s always a danger one of your competitors will.

Help to buy the right equipment and software at the right price

Whilst there’s no obligation to buy equipment and software through us, we’re always here to help you get the best deal and avoid making expensive mistakes. If you would like us to take care of sourcing everything, you can be confident you’ll get a competitive deal and won’t have to spend your own valuable time on researching the purchase.