We believe in investing: Investing in our people, investing in our service delivery and investing in our support packages. We have recently recruited two additional team members to continue to deliver the high level of service that has given us such a revered reputation.
Enterprise management at Konnetix
The most recent investment we have made is in the way that we continue to support our clients. We have upgraded our Proactive Remote Monitoring and Management (RMM) system and Professional Services Automation (PSA) by teaming up with Solar Winds N-Abel and Autotask.
A proactive approach
Solar Winds N-Abel is our new RMM software. But what does this mean for our customers? As an extremely proactive IT company, we needed the right software to support our approach to service delivery. We will remain extremely proactive and responsive for our customers by having:
- Remote access
- Remote control
- Asset management
- Proactive system monitoring and reporting
- Automation in areas such as software deployment, AV and backups
There’s a clear motivation and focus for our team to deliver the best possible outcome regardless of the issue and this new software has an extremely powerful reporting function which links into Autotask, our new Customer Relationship Management (CRM) system.
This gives our customers the chance to access the PSA ticketing platform to see calls logged, any work that has been carried out, the progress and results for the business and how much time is being spent on your IT needs. All of this can then be compared to the agreed times stated in the Service Level Agreement to give you complete peace of mind that your IT is being monitored and managed effectively.
Want to see how we can improve your IT efficiency? Call us today on 01462 417070.